E2 Lighting Return Policy & Warranty Terms

Download the complete E2 Lighting Return Policy & Warranty Terms in PDF format:
Download Warranty Statement PDF

1. Return Policy

E2 Lighting USA warrants that its products shall be free from defects, subject to the individual product warranties specified on each product’s technical specification sheet.

A. General Return Requirements

All returns must be pre-approved by the E2 Accounts Receivable and Credit Departments.
All returns must be accompanied by an approved Return Merchandise Authorization (RMA) form and photographic evidence of any damage or defects.
RMA requests must be pre-approved by E2 Lighting International before products are shipped back.
The Buyer is responsible for all return freight charges and any transit damages incurred during return shipping.
Credit for returned items may take up to 60 days to process after receipt at our warehouse.
Products accepted for return will be credited at the invoice price or the prevailing market price at the time of return, whichever is lower.
The Seller reserves the right to reject any returned items that do not meet these guidelines.
Shipping charges are non-refundable.
The Buyer is responsible for the transportation and disposal costs of any returns rejected by the Seller.

B. Return-to-Stock Policies — Seller Error

E2 will consider “return-to-stock” requests only when there has been a fulfillment or shipping error by E2.

Requests made more than 30 days from the invoice date will not be considered.
An E2 invoice number is required for all claims.
Merchandise must be returned in its original packaging, unused, and in the same sellable condition as at the time of shipping. Otherwise, no credit will be issued.
No restocking fee will be charged for returns resulting from an E2 error.

C. Customer-Initiated Stock Returns

E2 will consider returns only for standard stock items currently carried in our warehouse inventory.

Products not currently in stock, special-order items, altered or customized products, and customized packaging are not eligible for return.
Eligible products may be returned for a refund within 30 days of receipt. After 30 days, all purchases are final.
All customer-initiated returns are subject to a 25% restocking fee.
Items must be returned in their original packaging, unused, unaltered, and in new, resalable condition.

D. Defective Return Policies

Defective status is determined at the sole discretion of E2.

A detailed description and photographs of the product and its label are required to process a claim.
E2 reserves the option to repair or replace the product.

If repaired:
E2 will email a return shipping label. The Buyer must package the product carefully. Repaired items will be shipped back at the Seller’s expense.

If replaced:
E2 will ship a replacement product as soon as it becomes available. The Buyer may be required to return the failed product to our warehouse at the Buyer’s expense.

If credited:
Credit for verified defective products will be issued at the original invoice price. If the original invoice is not provided, credit will be issued at the lowest current market price.

2. Product Warranty

E2 Lighting warrants each LED fixture and retrofit product listed below to be free from defects in materials and workmanship and to operate from the date of manufacture for the specified warranty period, subject to these Terms and Conditions.

If a product fails to operate during the applicable warranty period, E2 Lighting USA will, at its option:

Replace the product;
Repair the product at no charge; or
Grant the Purchaser a future purchase credit.

Warranty Credit Calculation

Unit Credit = (Purchase Price × Unexpired Warranty Period in Months) ÷ Total Warranty Period in Months

The customer is solely responsible for all labor costs associated with the removal or installation of products.

Warranty Periods by Product Family

Product Family	Warranty Period
LED Retrofits	Lifetime of the original purchaser under normal operating conditions and in accordance with package and bulb directions
Standard LED Fixtures	5 Years
Emergency/Internal Batteries	3 Years
LED Downlight Family	5 Years or 50,000 Hours
LED Area Lighting Family	5 Years or 50,000 Hours
LED Linear Strips Family	5 Years or 50,000 Hours
LED Tubes & Driver Family	5 Years or 50,000 Hours
LED Flood Light Family	5 Years or 50,000 Hours
LED Panel Family	5 Years or 50,000 Hours
LED Wall Pack Family	5 Years or 50,000 Hours
LED High Bay Family	5 Years or 50,000 Hours

3. Terms and Conditions

E2 Lighting guarantees that these LED fixtures will be free from defects in material and workmanship and will operate over the rated life of the bulb. If a product does not conform to this guarantee, E2 Lighting USA will send a replacement.

Exclusions

This guarantee does not cover products subject to:

Accident;
Neglect;
Abuse;
Misuse; or
Acts of God.

Remedy Limit

A replacement or pro-rated credit is the sole remedy available, whether in contract, in tort, or otherwise arising from product failure. This remedy is in lieu of all other guarantees or warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.

Liability Cap

Liability for incidental or consequential damages is expressly excluded. Total liability to the Customer for any claim shall not exceed the total amount actually paid by the Customer for the specific product giving rise to the claim.

Installation Requirements

This warranty applies only when products are properly installed and operated in accordance with published specifications, engineered fixtures, and environmental conditions, including temperature and humidity, within the normal specified operating range.

Code Compliance

This warranty does not apply to abnormal use or use in violation of any applicable standard, code, or installation instructions, including the latest:

National Electrical Code (NEC);
Standards for Safety of Underwriters Laboratories, Inc. (UL);
Standards for the American National Standards Institute (ANSI); or
Canadian Standards Association (CSA).

Operating Limits

The warranty will be void under conditions of abnormal stress, including under-voltage, over-voltage, under-current, over-current, excessive switching cycles, or operation outside the following conditions:

Continuous 24-hour daily operation (8,760 hours/year) or 12-hour daily operation (4,380 hours/year).
Ambient operating temperature range: -20°C to +40°C.
Operation at rated AC voltage or AC current.
Dimming applications must strictly match the requirements specified on the packaging or lamp markings.
Warranty coverage applies to industrial and commercial customers/applications only.

4. Warranty Activation & Service Claims

To initiate a warranty claim or obtain assistance with a product warranty issue, please contact the E2 Lighting National Customer Service & Sales Center.

Warranty Claims Contact Information

E2 Lighting National Customer Service & Sales Center

Phone: 469-638-3592
Email: warranty@e2lightingusa.com
Address:
756 Port America PL, STE 810
Grapevine, Texas 76051

When submitting a warranty claim, customers should be prepared to provide the applicable product information, a detailed description of the issue, photographs of the product and product label, and the original E2 invoice when available.

E2 Lighting USA
Return Policy & Warranty Terms

Warranty Information